
There are 41 Federal Government funded organisations that provide free financial counselling services to people experiencing personal financial difficulties, including due to circumstances such as unemployment, sickness, credit over-commitment and family breakdown.
www.facsia.gov.au/internet/facsinternet.nsf/family/cfcp-cfcp_directory.htm
Centrelink’s FIS is an education and information service available to everyone in the community. FIS helps people make informed decisions about investment and financial issues for their current and future financial needs. FIS is independent, free and confidential and provides services by phone, personal interview and through seminars.
They can help you get a court order if you are experiencing financial difficulty and arrange a new repayment schedule if your lender isn’t willing to negotiate a new plan.